Support Center

Maintenance

We provide end users with fast, uninterrupted Internet connections around the globe. And the engineers at our NOC provide exceptional customer support and maintenance 24x7x365. No call centers. No messages taken. You’re assured the quality routing of your data and the support of our engineers.

Definitions for maintenance

REGULAR – using the respective window below, with at least 5 days (120 hours) notice.

URGENT – using the respective window below, with at least 1 day (24 hours) but less than 5 days notice.

EMERGENCY/ASAP –  as soon as possible after a notice is sent, if possible. In rare circumstances, it may be required that a notification follows the work.

Maintenance windows

Maintenance windows are generally between 02:00 – 05:00 local time, with exceptions, noted below.

Large scale maintenances occasionally require maintenance windows exceeding 3 hours – this information will be included in the maintenance notification.

Type Location Universal Time
sydnau_DT Sydney (daylight savings) 16:00 – 19:00 UTC
sydnau_ST Sydney (standard) 17:00 – 20:00 UTC
osakjp_ext Osaka (extended window) 17:00 – 22:00 UTC
tokyjp_ext Tokyo (extended window) 17:00 – 22:00 UTC
osakjp Osaka 18:00 – 21:00 UTC
sngpsi Singapore 18:00 – 21:00 UTC
tokyjp Tokyo 18:00 – 21:00 UTC
kslrml Kuala Lumpur 19:00 – 22:00 UTC
seolko Seoul 20:00 – 23:00 UTC
taiptw Taipei 20:00 – 23:00 UTC
bngkkt Bangkok 21:00 – 00:00 UTC
chwahk Chai Wan 21:00 – 00:00 UTC
jktajk Jakarta 21:00 – 00:00 UTC
newthk New Territories 21:00 – 00:00 UTC
tkokhk Tseung Kwan 21:00 – 00:00 UTC

Get More Information

h

Product Collateral

i

Case Studies

White Papers

y

Audio & Video

Get Started

To find out which solutions will best benefit your business, contact one of our Account Managers.

Click Here to Get Connected

Stay Connected

Contact the Global IP Network Team

Thank you for your interest in the Global IP Network.

Please click the button below and fill out the form, and a representative will contact you shortly.

CONTACT US
NTT | Global IP Network

NTT DATA is a global leader in all Internet-related businesses. Our Tier 1 Global IP Network, consistently ranked among the top networks worldwide, spans the Americas, Europe, Asia and Oceania, providing the best possible environment for content, data and video transport through a single Autonomous System Number (AS2914).

© 2024 NTT | Global IP Network

Global IP Network
Products & Services
Downloads
Support Center
News & Events
Contact Us

Customer Portal
Partner Landing Zone
Global IP Network Map
Looking Glass